This Program has not been updated in more than a year .

We recommend you try to verify information using the contact information below before making plans.

Low-Cost Internet & Phone Services


Find It Cambridge

Internet cable photo.

This list contains several programs that provide low-cost or free internet and phone services to low-income households and individuals, including the Lifeline Program and Comcast Internet Essentials.

Application required

  • Sign-up is ongoing

Lifeline Program is waiving 3-month verification of proof of income until June 30, 2020. Consumers can prove income in other ways such as application or verification of unemployment.

Comcast Internet Essentials will receive applications until June 30, 2020. Apply to Internet Essentials Here!


Lifeline Programs:

The amount of data, the services, and the amount of minutes/messages varies per program. View the Lifeline Fact Sheet about to read about each plan.

Comcast Internet Essentials:

Costs vary per person and plan. Affordable internet plans start at $9.95 per month plus tax.

  • Sliding scale based on income
  • Free for some residents


The program serves people at their homes or wherever it is needed or online.

  • Both in-person and virtual (online or over the phone).

You can use this tool to search for the specific Lifeline Providers that are available in your community: Companies Near Me

Dates and Times

This is an ongoing program.
Every day.

MADTC Consumer Hotline can be reached Monday-Friday 9 AM to 5PM

Comcast Internet Essentials operate from 8 AM to Midnight (EST), seven days a week.

If you are an existing Internet Essentials customers please call 1-800-XFINITY (1-800-934-6489).

Additional information

Massachusetts Lifeline Program:

There are two ways to qualify for the Lifeline Program: income-based eligibility or program-based eligibility. Learn more here:

Comcast Internet Essentials:

In response to Coronavirus (COVID-19), Internet Essentials will increase speeds from 15/2 Mbps to 25/3 Mbps for all customers. This will happen automatically - no action is required. New customers will also receive two months of free service. Click here for more details.

Pricing & other info.


MA Department of Telecommunications and Cable

Consumer Hotline

(800) 392-6066

Department of Telecommunications & Cable

Main Office & Electronic Filings

(617) 305-3580

Internet Essentials Customer Service

For New Customer Information


USAC Lifeline Support Center

Application & Eligibility Questions

Internet cable photo.
This is an ongoing program.
Every day.
View more dates

MA Department of Telecommunications and Cable

Consumer Hotline

(800) 392-6066
See all contacts
More information:
Request assistance

Is this page inaccurate or outdated? Please let us know! Report Inaccuracy

Last updated September 12, 2022.