COVID-19 Update: Contact programs to confirm information.City of Cambridge COVID-19 Updates

Pandemic Unemployment Assistance: Massachusetts DUA

By Massachusetts Executive Office of Labor and Workforce Development

We have a new system for unemployment assistance during the pandemic for people unable to work due to a COVID-19-related reason but are not eligible for regular or extended unemployment benefits.

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This is an ongoing program.

Applications online can be submitted at any time.

Our Call Center for PUA is available from:

  • Monday - Friday, 8:30am - 4:30pm
  • Saturday, 8:00am - 12:00pm

Multilingual call agents are available.

Ages Young Adult to Senior Adult.

There is no specific age requirement provided you are a head of household tax payer. If you file as a dependent, your head of household will be filing the claim for all dependents.


Department of Unemployment Assistance

Application required

  • Sign-up is ongoing

Click here to start your application!

You must create a login account and file your application with all the necessary documentation if you are eligible at: PUA Portal

Please verify your eligibility and all the documentation needed by reviewing the guides and criteria provide via the links on this page:



The program serves people at their homes or wherever it is needed or online.

  • Only virtual (online or over the phone).

Additional information

Pandemic Unemployment Assistance (PUA) provides up to 39 weeks of unemployment benefits to individuals who are unable to work because of a COVID-19-related reason but are not eligible for regular or extended unemployment benefits.

PUA will provide up to 39 weeks of unemployment benefits for self-employed workers, gig economy employees, self-contracted professionals and those with limited work histories. Evidence must be submitted showing that you cannot find work as a result of COVID-19. PUA will provide eligible residents with financial benefits.

You should apply for Pandemic Unemployment Assistance retroactive to your first week of total or partial unemployment. Most regular UI claims are processed within 21-28 days after filing, and many are processed within the first week of filing:

Directory for MA Department of Labor Relations - Contact a staff member!