COVID-19 Update: Contact programs to confirm information.

Emergency/Crisis Services Line

By Massachusetts Department of Mental Health

Photo of building sign.

Our Emergency/Crisis Services Line is available 24 hours, 7 days a week, 365 days a year for individuals and families experiencing a mental health or substance use disorder crisis.

This is an ongoing program.
Every day.

This line is available 24 hours a day.

Contact

Massachusetts Department of Mental Health ECS
Emergency/ Crisis Services
877-382-1609

Additional information

Once you enter your zip code, you will get the phone number of the closest Emergency Services Program/Mobile Crisis Intervention that serves you.  Mobile Crisis Intervention is the type of ESP that is for youth.

The Emergency Services Program/Mobile Crisis Intervention provides you with crisis assessment, intervention, and stabilization services.  Instead of going to the emergency room, you can get these services in your home or at other locations in the community.  ESP/MCI services are available to people of all ages who are covered by MassHealth or Medicare.  You can also get these services if you are uninsured.  If you have a different health plan, you still may be able to get ESP/MCI services.  You can call 1-877-382-1609 to learn more about this.

Location

The program serves people at their homes or wherever it is needed or online.

This is strictly a phone help line for mental health emergency situations.

For whom

Ages Young Adult to Senior Adult.

Emergency support is available for people of all ages but is designed to be provided with parent or caregiver support.

Free!

Contact us for more information.

No application or registration needed.

  • Sign-up is ongoing

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