This Program has not been updated in more than a year.

We recommend you try to verify information using the contact information below before making plans.

Homeowner's Guide: Consumer Financial Protection Bureau

By Find It Cambridge

We provide facts, tips, and sound advice to homeowners that are struggling to make mortgage payments during COVID-19.

Photo of houses.
This is an ongoing program.

These resources can be accessed at any time.

Ages: Adults.


Consumer Financial Protection Bureau
Complaints & Assistance
(855) 411-2372
TTY: (855) 729-2372

You may need to leave a message for us to return your call - due to the impacts of COVID-19 our responses take longer than usual.

No application or registration needed.



The program serves people at their homes or wherever it is needed or online.

  • Only virtual (online or over the phone).

Additional information

We're the Consumer Financial Protection Bureau (CFPB), a U.S. government agency that makes sure banks, lenders, and other financial companies treat you fairly.

If you can’t pay your mortgage or are worried about missing a mortgage payment, call your mortgage servicer right away. You should also contact a HUD-approved housing counselor to get free, expert assistance on avoiding foreclosure.